Overview

We want you to absolutely love your Golden Moment Jewelry purchase. If for any reason you are not fully satisfied, we’re here to help.

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

1. Return Eligibility

 

  • Items must be unworn, unused, and in their original packaging.

  • Returns must be initiated within 14 days of delivery.

  • For hygiene and safety reasons, earrings cannot be returned or exchanged unless they arrive damaged or defective.

  • Custom or personalized items are final sale and cannot be returned.

2. Damaged or Defective Items

If your order arrives damaged or defective:

  1. Contact us at se*****@*****************ry.com within 48 hours of delivery.

  2. Include your order number and clear photos of the issue.

  3. We will arrange a replacement or issue a refund.

3. Return Process

  1. Email se*****@*****************ry.com to request a return authorization.

  2. Once approved, you will receive a shipping label through email to ship back the item.

  3. Return shipping costs are covered by us.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at se*****@*****************ry.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Need help?

Contact us at se*****@*****************ry.com. for questions related to refunds and returns.